2011 has been a memorable year in many respects. I don’t think our Christchurch team will ever forget the fear and helplessness they experienced through a year of earthquakes and their aftermath. We won’t forget the support we received from you our customers. We thank you for that. It’s was much needed and appreciated. And we won’t forget the commitment and resilience of our staff who continued to work every day in very trying circumstances.
On a brighter note we are now in great new premises (see pictures), we have had a record year in terms of sales, we won a lot of new business and customers particularly in Australia, we have new products being released and in the pipeline and we completed a record number of COMRAD upgrades.
Definitely a year to remember...
On behalf of the COMRAD Team we wish you and your families an enjoyable Christmas and New Year.
Regards, Paul (CEO)
- CEO Update
- Christmas & New Year Operations
- COMRAD Solution Update: 'Key Images' for webCOMRAD
- COMRAD Solution Update: PowerScribe 360
- COMRAD Solution Update: DVA Online
- New COMRAD Website
- Jasmine Upgrades
- Team COMRAD
- COMRAD FAQs/Tips
- New COMRAD Christchurch Office
COMRAD will be operating with skeleton staff over Christmas & New Year. There will be Support & Development staff available in Christchurch & Melbourne and they can be contacted on the usual phone numbers 1800 659 643 in Australia & 03 353 1444 in NZ.
COMRAD Solution Update: 'Key Images' for webCOMRAD
‘Key Images’ are images captured off the radiology site’s DICOM Viewer. These 'Key Images' are saved into the patient's COMRAD Visit and can then be viewed in webCOMRAD by the referring doctor along with the patient's Visit Report.
The referrer does not require installation of DICOM image viewing software to view these Key Images... 'zero' download. And, the referrer can view these 'Key Images' in any browser (eg Windows IE or Apple Safari), or even on a SmartPhone or iPad.
PowerScribe 360 is coming...
Our COMRAD-integrated PowerScribe customers using the current 4.X version will soon benefit from an expected 50% reduction in word error rate with the introduction of the next-generation PowerScribe 360.
Radiologists using PowerScribe 360 will also benefit from:
- Additional international and regional user accent support
- Improved “Correct that” workflow
- Enhanced vocabulary management tools
- Systemwide acoustic and language model assignment
- Expanded text formatting and autocorrection functionality
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COMRAD Solution Update: DVA Online
The last quarter of 2011 has seen great progress with the rollout of COMRAD’s DVA Online Paperless Streamlining product, with almost half of all of our Australian customers now using DVA Online as their exclusive method for billing the Department of Veterans' Affairs.
Feedback from our users has been extremely positive, notably around the tremendous boost to cash flow (one to three days’ turnaround), accuracy in prices paid, and elimination of paperwork and follow-up ‘phone calls. Customers have also appreciated COMRAD’s full-service implementation and seamless integration with the existing Medicare Bulk Billing (HIC) Online module.
These approaches have allowed our clients to “hit the ground running” with little or no effort or specific user training required.
If you would like to implement DVA Online please contact COMRAD Sales. We should be able to implement DVA Online for you during the first quarter of 2012.
New COMRAD Website
As you can see, COMRAD has updated its website. Have a look around. Any suggestions or ideas are welcome and can be sent to us via the 'Contact Us' enquiry form in the CONTACT tab of this website.
COMRAD now has 85% of our customers on Jasmine. We are currently in the 'brown out' stage of our cycle. Full services are scheduled to resume mid Jamuary 2012.
with any queries.
Luke Griffith - COMRAD Application Specialist
Luke joined COMRAD in July 2011. He has had several years of technical support experience in the radiology / healthcare information solutions industry, most recently working for Pro Medicus as a Support Technician. Luke is based in COMRAD's Melbourne office.
Michelle Gurney - Senior Business Analyst
Michelle joined COMRAD in September 2011. She has experience as a business analyst in tertiary, private and public sectors in Australia and New Zealand. Roles in Australia have included: Health Insurance Commission; Department of Veterans Affair; and the Department of Health and Ageing. Her experience covers all aspects of business analysis including: process mapping and re-engineering; business, functional and technical requirements gathering; end-to-end system specification; test plans; upstream and UAT testing; user documentation; and user training.
Adam Griffith - Customer Services Leader Australia
Adam joined COMRAD in October 2011. He has 11 years support experience in the radiology industry, and has most recently worked at Pro Medicus as a Senior Support Desk Analyst as well as managing the support team. Being involved in the planning and implementation of many large installation projects has given him both technical and application support experience. Adam is based in COMRAD's Melbourne office.
Rick Godfey - Project Manager
Rick joined COMRAD in October 2011. He has 20+ years experience in the IT industry, primarily as project manager for software development projects across a variety of industries. Rick’s previous IT employer was Digital/Compaq/HP, with a one year stint in the UK for Airbus and Orange. Rick is based in COMRAD's Christchurch office.
Drew Whittle - Technical Services Engineer
Drew joined COMRAD in November 2011. He has 20+ years of experience working in the IT field, and most recently work at Earthlight Communications as a Systems Engineer/Administrator. He has been involved in the Internet Society of New Zealand and was appointed to the board of Domainz Ltd to oversee the sale of the business on behalf of the society. Drew is based in COMRAD's Christchurch office.
Julian Baakman - Junior Java Developer
Julian joined COMRAD in November 2011. He has some technical support experience as well as 2 years’ experience as a J2EE developer in the UK. Before re-orienting his career towards software development he worked as a secondary school teacher in both NZ and the UK. Julian has a BA (Hons) from Canterbury University and a Graduate Diploma (Computer Science) from Massey University. Julian is based in COMRAD's Christchurch office.
Nick Roberts - Senior Java Developer
Nick joined COMRAD in November 2011. He has over 20 years experience writing scientific software at BAE Systems in the UK. Since coming to New Zealand in 2004 he has worked for Adscale (German internet
advertising company), Trimble, MSD and Noel Leeming as a Java developer. He is a keen tennis player and plays the piano badly in his spare time. Nick is based in COMRAD's Christchurch office.
PowerScribe: CAPS your headings automatically
You can automatically CAPS (capitalise) your headings when you dictate the word.
eg dictating ‘history colon’ will transcribe HISTORY:
This means that you don’t need to manually CAPS the words through voice commands or keyboard shortcuts, directly reducing the time it takes to format a free text report.
If you want to add additional headings, then you can use Pronunciation Training to train that particular word, making sure that you use the ‘heading’ category for these words.
eg If you wanted to train ‘Technique:’ for auto CAPS
1. Dictate this on a new line in your report, the text should be displayed as ‘Technique:’
2. Use Pronunciation Training for this word
3. Type ‘technique’ in the specified spelling field (pleases DO NOT capitalise or include a colon here)
4. It is important that you categorise this word as a ‘heading’
5. Only dictate the word itself ie ‘technique’ (no colon)
Next time you dictate ‘technique colon’ it will transcribe as TECHNIQUE:
Radiologist Dictation: No longer unintentionally AMEND your Reports!
There is a new option window when you SEARCH in Dictation.
The new options are:
- Review Only
Click here for PDF.
if you need assistance.
New COMRAD Christchurch Office
Christchurch, NZ, COMRAD Staff have moved into a new office in the suburb of Merivale. It is great to have everyone together again after the February 22nd earthquake.225 Papanui Road, Merivale, Christchurch, NZ
Lucy at Reception