Comrad provides a range of services that complement its core products. We realize that providing products, which meet the latest technology requirements of our customers, is only just the beginning. A world-class product on its own does not necessarily mean that it will be successfully used daily in the real world. Therefore providing a range of complementary services enables our customers to maximize the benefit they receive from our products. Services available include:
Solution design and architecture
Hardware sourcing where customers want a total package solution
Project management
Installation and implementation
Interface development and systems integration
Software testing
Product support including
Helpdesk support
Remedial maintenance
Network support
Applications training
Our technical team is in excess of 16 staff members holding a diverse range of skills commensurate with the services we offer. We operate a 24-hour, 7-day a week computerized Help Desk facility providing support to all our New Zealand based customers and overseas distributors for Comrad. Hepldesk support is provided from both our Christchurch and Auckland offices. Through this means we are able address most issues remotely that arise for our customers , only needing a support team member to come on site when it is really necessary. This means resolutions to customer issues can be quickly achieved in the fastest way possible.
