Support
General Information
COMRAD provides 24 x 7 telephone support covering:
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Fault diagnosis and trouble shooting
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Operator queries and general advice
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Remote online access
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Helpdesk call logging and tracking
Helpdesk Operation
COMRAD provides helpdesk coverage spanning the start of day in NZ through to close of business in Australia.
Support Staff are based in New Zealand (Christchurch & Auckland) and Australia (Sydney & Melbourne). For urgent calls outside of normal business hours, the afterhours support team will manage the Customer call.
Incidents (calls) are classified by COMRAD based on their severity and impact on the Customer‘s site operation. The classification assigned to each incident by COMRAD is agreed with the Customer at the time of logging.
Helpdesk incidents are logged by phone or email. The incidents are then handled by the support analysts primarily by phone or using a remote access facility which allows COMRAD to access the Customer‘s network and COMRAD Application from the Helpdesk.
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Business Hours 0800 – 1730 Monday to Friday excluding weekends and Local Public Holidays
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After Hours 1730 – 0800 Monday to Friday and 0000-2400 Saturday & Sunday excluding Public Holidays
NZ Support # +64 3 353 1444
Australian Support # 1800 659 643
Support Email:
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Training
COMRAD can create customised training courses based on your needs. Please contact us with you requirements.
Knowledge Base
Please login to access a range of technical documents.
